Australian banks, shops hit by telecoms outage

A map showing the outages across Australia

An outage affecting Telstra's enterprise data services has knocked out access to EFTPOS and ATMs in some areas.

The Commonwealth Bank said it's looking into "an issue" at around 15.30 Sydney time with some services while the National Australia Bank is understood to be having problems with some eftpos and Hicaps payments services.

Telstra apologised "for any issues caused" said it will provide an update once it knows more.

A Telstra network outage has thrown the nation into chaos, with Commonwealth, ANZ and Westpac banks, plus Woolworths and Australia Post experiencing issues across the country. We are continuing to monitor all services as this happens.

An ANZ spokesperson has confirmed it is also experiencing outages, suggesting the problem might be "telco-related", while a NAB spokesperson confirmed "sporadic outages" relating to Eftpos but not ATM services in New South Wales and Queensland. "We apologise to all of our customers who are inconvenienced by this", a CBA spokesman said in a statement to AAP.

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"Due to the current Telstra outage we are experiencing challenges with EFTPOS payments in stores nationwide and are unable to receive calls to our contact centre", a tweet from Caltex Australia said.

Westpac said some branches, ATMs and services in Sydney were non-operational due to a broader network failure in the region.

While the outage doesn't appear to be affecting consumer and business mobile services, the impact on machine-to-machine services is likely to have an even more significant impact on Australian consumers. Many of our services are starting to restore.

The Commonwealth Bank said it was "impacted by an issue" with a telecommunications provider. The cause of the problem is under urgent investigation.

Customers complained to CBA via social media that their EFTPOS machines were displaying error messages. "We're working closely with Telstra to rectify the issue as quickly as possible", Woolworths tweeted.

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