Cause of wireless voice outage unclear, some intermittent problems may persist

A man speaks on a mobile phone outside Rogers Communications Inc.'s annual general meeting of shareholders in Toronto

Freedom Mobile told CTV News that it started having trouble with a disruption to its network around 2 p.m. Sunday with degraded quality of service, which included voice calls being dropped and many customers unable to place or receive calls.

The problem is reportedly affecting many customers from several service providers across Canada.

Chatr also said its network is experiencing the same problem.

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

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Freedom Mobile said the industry-wide issue is not isolated to the individual wireless providers and some customers are still experiencing problems. Text messages, internet and data services are still active. The outages as they impact 9-1-1 calls are serious.

Some calls to 911 were getting dropped and police and paramedics in London, Ontario tweeted that if you need emergency services, call 911 from a landline.

While the website does not include an estimated time of fix, the company says teams are "working hard to address the interruption as quickly as possible".

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