Microsoft Support Breach Gets Ugly, Hackers Could Read Outlook, MSN, Hotmail Emails

Microsoft support agent's email hacked, customer emails compromised

'We have identified that a Microsoft support agent's credentials were compromised, enabling individuals outside Microsoft to access information within your Microsoft email account, ' Microsoft's email to its users reads.

In a privacy notification posted on Reddit, Microsoft alerted customers the unauthorized access lasted from January 1 through March 28 of this year.

Motherboard's source has provided screenshots proving the email contents were, in some instances, accessed.

The breach itself is concerning, but what is also worrying is that Microsoft did not fess up to the full extent of the breach in one of the emails.

The hacker had access to email accounts from Outlook, MSN and Hotmail between January 1 and March 28, Microsoft said.

"Our data indicates that account-related information (but not the content of any e-mails) could have been viewed, but Microsoft has no indication why that information was viewed or how it may have been used", the report quoted the company as saying in its email.

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Microsoft claimed that hackers could only have viewed account email addresses, folder names, and subject lines of emails.

Microsoft has confirmed that hackers were able to read email from Microsoft's Outlook, MSN and Hotmail email services, Motherboard reported this week.

"We addressed this scheme, which affected a limited subset of consumer accounts, by disabling the compromised credentials and blocking the perpetrators' access", Microsoft said in a statement.

Although Microsoft asserted that login details and personal information had not been stolen, it warned recipients of its email to be extra-vigilant over potential phishing attempts. Out of an abundance of caution, however, customers whose inboxes were left exposed to the intruder will be getting additional "detection and monitoring" on their email accounts.

It transpires that some users have been sent a notification from Microsoft informing them that hackers were able to access the content of emails.

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