Bethesda's support website leaks Fallout 76 customer info

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

Another Fallout 76 player reported the issue on Reddit under the username Jessiepie.

Over the last week, Bethesda has been mired in uproar over a bag. In an attempt to make that right, Bethesda is now going to send folks a proper canvas bag - presumably like the ones originally advertised - as a replacement for the plastic junk. And she isn't a Bethesda employee; she is just a random gamer who apparently enjoyed Fallout 76.

I went on the support website today to update a ticket of mine, and surprisingly (or not.) I ended up being able to see all sorts of tickets, with people putting their personal information in them, like receipt screenshots, names, addresses, and so on.

It seems like the code of the website sucks as much as the one of the game.

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"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue".

After submitting the tickets, however, the information was passed on to other users thanks to a technical error. As in all of them - every single support claim filed by every single user of the site, complete with names, addresses, and other personally identifiable information. They would also be dispatching them free of charge to the unhappy customers. That receipt could potentially include information like a credit card number.

The hits keep on coming for Bethesda and its customers. While the publisher initially justified its actions, calling the model seen on the poster a "prototype" with no plans to rectify the situation, it did double back on itself to offer replacements to those who submitted a ticket to Bethesda support.

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