Indonesia 737 crash caused by "safety" feature change pilots weren’t told of

Boeing said it is confident in the safety of the 737 Max family of jets

The Operational Manual Bulletin sent out by Boeing on November 6 provides procedures for dealing with that sort of situation, but no prior training provided by Boeing ever mentioned the automated system.

The automated stall-prevention system found on Boeing 737 MAX 8 and MAX 9 models is meant to help pilots avoid raising the plane's nose too high.

The complaints from pilot union leaders at Southwest Airlines Co. and American are significant because of the size of those carriers' 737 fleets and their Max purchases.

Boeing and the FAA said in the directives that an existing procedure could have halted the dive.

Even though this problem was - according to investigators - not covered in the operating manual, pilots did have access to a checklist created to turn off errant systems when the plane started nosing downwards at the wrong time, said Soejono, a Lion Air instructor who like many Indonesians goes by one name.

The first Boeing 737 MAX was delivered only in May 2017, and so not much was known about this aircraft, except what was published by Boeing for the pilots and airlines in its Flight Crew Operations Manual (FCOM) and Quick Reference Handbook (QRH).

Lion Air Flight 610 crashed in the sea near Jakarta - killing all 189 on board - due to a new safety feature that malfunctioned, according to the Federal Aviation Administration (FAA) and Boeing. "The bottom line here is the 737 MAX is safe and safety is a core value for us... we ensure that airplanes are safe".

In a parallel move, the newspaper quoted an unnamed high-profile Boeing representative as saying that the company had chose to leave out some details about the new models of aircraft so as to not feed pilots with excessive information.

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A spokeswoman said: 'We are taking every measure to fully understand all aspects of this incident, working closely with the investigating team and all regulatory authorities involved. There was a 20-degree differential between the readings on the left and right sides of the plane, Indonesian investigators said. They include questions about how maintenance was performed after problems arose on at least three prior flights of the Lion Air jet and the actions of the pilots on its last flight.

Are 200+ new Boeing 737s plagued with glitch that led to crash in Indonesia? It essentially tricked the system into ordering a sharp dive.

The emergency system is meant to manoeuvrer the plane out of a stall, when its nose is often angled too sharply upward.

The Oct 29 crash was the first accident involving the 737 MAX, an updated version of Boeing's workhorse narrowbody jet that entered service previous year.

"The pilot thought about it and improvised, though it was not in the manual", Soerjanto said. "That is positive news, but it is no assurance that the system will not fail".

That reasoning doesn't make sense, said Roger Cox, a retired investigator with the U.S. National Transportation Safety Board and a former airline pilot.

The company allegedly failed to warn about the potential danger of new flight-control features in the plane involved in the crash in Indonesia, according to the Wall Street Journal.

"I would be pretty pissed" about not being told, he said.

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