Big setback for Apple, iPhone X quality problems revealed; repair must

The new Apple iPhone X are seen on display at the Apple Store in Manhattan New York

As with the MacBook Pro replacement program, you can either visit an Apple Store, authorized service center or mail your iPhone X. Once received, Apple will replace the entire display module regardless of warranty status.

The screens on affected phones may not respond correctly to touch or it could react even without being touched, the Cupertino, California-based company said.

The replacement program is only for the iPhone X and doesn't include the new iPhone XS, XS Max, and XR. Apple says that this behavior has been seen on the Apple iPhone X only.

If you are one of those users experiencing "ghost touches" or the panel not responding to touches on your iPhone X, then you are eligible for a free replacement.

Eligible devices will be serviced by Apple or Apple Authorized Service Providers for free.

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What if you've already paid to have your screen fixed? It turns out some of the new displays Apple offered in the iPhone X had a faulty part that, when it failed, caused the screen to become intermittently or wholly unresponsive to touch.

Further, Apple says that a "limited number" of 13-inch MacBook Pro without Touch Bar laptops sold between June 2017 and June 2018, both 128GB and 256GB solid-state drives (SSD) versions, suffer from data loss and failure.

This program covers affected MacBook Pro models for 3 years from the date of purchase.

Now Apple has announced that customers can have a free screen replacement, with customers who have already paid for the fix able to request a refund. You can find out if your laptop is one of the one's affected by entering its serial number on Apple's website.

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