Thousands affected by technical glitch at Barclays bank

Thousands affected by technical glitch at Barclays bank

Barclays said it has fixed problems which saw customers struggling to log in to their accounts and get through on the phone for much of the day on Thursday.

The RBS banking group has almost eight million customers who use mobile and online banking.

Others took to Twitter to complain with one claiming to have lost £4,800 and another saying he needed cash to buy food.

He added that: "The issue has now been resolved and no customer will be left out of pocket as a result of this".

The issues had affected NatWest, Ulster Bank and Royal Bank of Scotland customers.

Telephone banking and ATMs were not impacted by Friday's problems.

But customers were still complaining that there is an issue with the app, even though the bank said it was working normally.

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RBS chief executive Ross McEwan apologised this morning. Its customers rightly expect continuous access to their accounts, and it should be held to the same standards of operational resilience as a retail bank.

Many of them shared their frustration on social media, with a number pointing out that the problems arrived at a awful time - on payday.

The RBS group had a similar problem in April previous year, when its banking apps stopped working.

But this week has marked three bank outages.

Barclays have now said that customers would be able to use the mobile banking services to check account balances as well as make and receive payments.

Several reported not being able to load the Barclays online banking home page to access their accounts. The bank said it is yet to discover what caused the problem.

Another customer told the BBC that: "The systems have also gone down inside branches with no transactions possible. We're now investigating the root cause of the outage".

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