Microsoft Corp rolls out new features that make use of artificial intelligence

Microsoft adds two more Dynamics 365 AI apps to its roadmap

Chevron's adoption of HoloLens in production wasn't a direct outcome of its wider-ranging cloud partnership with Microsoft, the company says, but did help accelerate adoption through the sharing of engineering expertise and Chevron's familiarity with Azure and Dynamics 365, both of which are used by HoloLens' apps.

Microsoft will be releasing these apps to Dynamics 365 users in October as part of their Ignite event. Both the AI tools and HoloLens use cases can make Dynamics data more valuable; Microsoft can also make the pitch that its various offerings together provide benefits that are greater than the sum of the parts.

Today, Microsoft is introducing a series of new Dynamics 365 applications that implement artificial intelligence and mixed reality.

New Microsoft bots, built on Azure Cognitive Services, won't require the code-intensive development or consultant services that other vendors' CRM tools do, claimed Alysa Taylor, Microsoft corporate vice president of business applications and global industry. With the Remote Assist app, a local engineer can now check on a piece of equipment or problem while wearing a HoloLens, and connect through Skype to project and mark up the image with colleagues offsite.

Microsoft cited the example of the oil company Chevron that previously had to fly in an inspector from Houston to a facility in Singapore once a month to inspect equipment but now has in-time inspection using Dynamics 365 Remote Assist to identify issues or provide approvals immediately. Microsoft has since extended this Common Data Service to also bring in data from Office, LinkedIn, and third-party applications.

If you don't believe AI is becoming mainstream, then how about this?

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Many people, when they talked about CRM or ERP of old, they referred to them as systems of oppression.

Microsoft and Salesforce are attacking each other again. They already have customers, they already have data. But it's a serious move too, based on the undoubtedly powerful platform of AzureML and founded on practical work Microsoft has already been doing with some of its largest customers. She singled out Salesforce as a CRM competitor in her comments.

Microsoft has just announced new applications for its HoloLens augmented reality goggles aimed at making the device more business-friendly. That bodes well for future iterations of the product set.

Disclosure - Salesforce is a diginomica premier partner at time of writing.

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