PayPal tells deceased woman that her death breached their rules

PayPal apologises for telling widower his wife’s death was a breach of its rules

PayPal had been sent copies of her death certificate and her will, and Mr Durdle's contact details - but sent the letter anyway.

PayPal has never had a reputation for being a particularly upstanding organization to deal with, but its latest public misstep shows that there is nothing in this life or the next that can stop the company from tracking you down and wresting back your eBay profits from your cold, dead hands - and in this case, that's not a metaphor. They also let Howard Durdle know that they were beginning an investigation to figure out how such a letter was sent out in the first place.

Lindsay Durdle, who lived in West Berkshire, England, died of cancer in May at the age of 37.

In the letter, PayPal said that Lindsay owed the company around £3,200 (around Dollars $4240) with the letter continuing: "You are in breach of condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you are deceased. this breach is not capable of remedy".

The letter, headline "Important: You should read this notice carefully", read: 'You are in breach of condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you are deceased... this breach is not capable of remedy'.

"We have received notice that you are deceased..."

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Noting that "this breach is not capable of remedy", the USA firm, which operates a worldwide online payments system, threatened to take action after July 20 to collect the full payment for the outstanding balance. Your account has an outstanding balance of £3,240.72. The letter goes on to acknowledge Lindsay is deceased, but in response to that PayPal is entitled to close her account, terminate her agreement with the payment service, and demand repaymant of the outstanding balance.

The BBC reports that PayPal staff contacted Mr. Durdle and explained that the letter was a mistake caused by either a bug, a bad letter template, or human error.

"I'm a member of the charity Widowed and Young, and I've seen first-hand in there how a letter like this or something like it can completely derail somebody", he said.

PayPal has done the whole mea culpa thing, apologising and stating that they will look into the issue as a priority and are supporting Mr Durdle through the process presumably with offers of sales that may interest him. He was told the company would deal with it but couldn't learn details because it was an "internal matter".

In the time since, TNW contacted PayPal and we were told by a representative that the company is taking the matter very seriously.

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