Australian PM steps into World Cup streaming row

World Cup streaming woes termed a Turnbull own goal

But on Monday evening Allen Lew was not announcing that the issue had been resolved.

OPTUS has one more night to sort out the issues that marred the opening weekend of its World Cup broadcast as it races to shore up its network systems and salvage its World Cup campaign.

Fans called on telcos to leave sports to traditional broadcasters, with some saying streaming events like the World Cup online disregarded older generations and those living in rural Australia.

According to Optus, "most Sport viewers have had a positive viewing experience, however I acknowledge that the experience has not been consistent for all viewers, which is unacceptable".

The company has thus far not advised if it's offering customer refunds for Optus Sport. We have a dedicated team which has been working around the clock to address technical issues where they have occurred.

"We are confident that we have a solution in place and will be using this time to undertake robust testing of all systems".

Let's hope this solves the issue once and for all, while serving as a lesson for anyone else wanting to stream global events to make sure massive amounts of bandwidth, server capacity and everything else is available to cope with even the busiest of periods in the future.

World Cup rights were formally protected for free-to-air broadcasters but recently this changed, allowing SBS to sell-on tournament exclusivity to Optus.

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Many football fans, including those who signed up for a A$15 package (NZ$16) specifically to watch World Cup games, are furious because they've been unable to access the Optus broadcast.

Yesterday, Federal Labor MP Stephen Jones criticised the Turnbull government for its 2014 Budget cuts to the media organisation - which may have sparked the decision to split the broadcast right with Optus.

Optus Sport burst onto the Australian market in 2015, when it was announced it had secured the rights to broadcast the English Premier League until 2019.

"Under the Australian Consumer Law, services must be fit for the objective and deliver on what was promised", the ACCC spokesperson said.

"We are seeking further information from Optus on what steps it is taking to comply with the Australian Consumer Law", an ACCC spokesperson said.

Andres Guardado of Mexico reacts during the 2018 FIFA World Cup Russia group F match between Germany and Mexico at Luzhniki Stadium on June 17, 2018 in Moscow.

Lew has apologised to fans over the disruptions to its streaming service.

Mr Sheridan said this was at the heart of buffering issues experienced by some customers trying to watch games on Apple devices running Apple software.

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