Google Hit with Class Action Lawsuit Over Pixel Smartphone Glitches

Pixel XL Phone and Charge

In addition, representatives posted on the customer service forums [website], and suggested that the defect was caused by "a hairline crack in the solder connection on the audio codec".

In Weeks' case, the lawsuit claims that after notifying Google support staff of her issues with the microphone, Google acknowledged that Weeks' device was defective but refused to refund her money or replace her device with a non-defective unit, even though she was still under warranty. A Google spokesperson told Ars: "We don't comment on ongoing litigation but it might be worth including a link to our help center page in your story which explains the solutions we have for out-of-warranty customers". However, the only option given to customers was to have their phones replaced under warranty.

Pixel 2 phones: Released in October, some users complained about "burned in" afterimages on their screens, a bluish tint, periodic clicking sounds and occasionally unresponsive touch commands.

The legal papers filed place the blame squarely on Google for having "designed, manufactured, marketed, and sold the Pixel phones".

Wireless "Pixel Buds": The headset received savage reviews for a cheap look and feel, mediocre sound quality, and being hard to set up and confusing to use. The lawsuit alleges that it "compromises the phone's core functionality, preventing consumers from communicating by voice call and from using features like Google Assistant".

Mother gives birth, abandons baby at airport
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Several Google Pixel and Pixel XL phones have been found to be affected by a microphone glitch.

"However, the devices share the other key specifications, like a Qualcomm Snapdragon 835 processor, Android 8.0 Oreo OS, 4GB RAM, 64GB/128GB storage (no microSD card slot), 12.3MP main camera with f/1.8 aperture, Optical Image Stabilization (OIS), EIS (gyro), phase detection and laser autofocus, dual-LED (dual tone) flash and 1/2.6" sensor size, and an 8MP front-snapper with f/2.4 aperture and 1.4 μm pixel size.

Since then, there have also been issues with the Pixel 2 and Pixel 2 XL.

The lawfirm that's suing Google over the original Pixel is also looking into a class-action lawsuit about the Pixel 2, according to Fast Company.

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