HP issues voluntary recall involving lithium-ion battery packs

HP issues voluntary recall involving lithium-ion battery packs

HP of Palo Alto, Calif., has announced a worldwide voluntary safety recall and replacement program for about 50,000 notebook computer and mobile workstation lithium-ion batteries that have the potential to overheat and could pose a fire and burn hazard to customers. HP is looking into suspected issues with a supplier as the source of the battery problems.

This time past year HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues.

So far over 50,000 devices have been affected in just the USA and Canada, with HP saying that 15 models of its laptops sold worldwide between December 2015 and December 2017, along with any replacements purchased from HP or its authorised suppliers, could be hit.

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HP has initiated a voluntarily recall of a number of laptop batteries. The company says that the issue affects a range of devices sold between December 2015 to December 2017. The same batteries were sold as replacements for the HP ZBook Studio G4 mobile workstation. The company is also offering a BIOS update which can place the battery in "Battery Safe Mode" so that device can use the battery safely by connecting to an HP power adapter. Here it is worth noting that back in 2017 January, HP had recalled 101,000 laptop batteries over fire concerns. When enabled, Battery Safety Mode will discharge the battery and disable charging until the battery is replaced. However, not every battery in the listed products is affected. HP does not provide any exact model numbers of laptops or battery packs that are affected but advises customers who own a potentially affected notebook to visit an appropriate website and download a special utility (basic version, full version) that automatically checks whether or not a particular battery is potentially unsafe.

If you want to check whether your HP laptop battery is affected, you can find out by visiting HP's website.

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