Customer inquiries crash Florida utility's website and app

A collapsed construction crane is seen in Downtown Miami as Hurricane Irma arrives at south Florida

Since Monday, power has been restored to more than 3.5 million homes and businesses in Florida.

Gould said they have an "army of restoration workers that stands at 20,000 people hard at work".

More than three days after the full brunt of Irma was felt in St. Johns County, 36,000 customers were still without power by Wednesday afternoon.

Collier Utilities are warning those in areas that have water, but no power, to conserve water usage as pump stations are also without power, meaning that overuse of the utilities could lead to sewage backups into homes. "But what's important for customers to know is that we know where the outages are within our system".

"We all went through Matthew, so we have a lot of experience, unfortunately relatively recent experience, in dealing with a hurricane of this magnitude", Dinneen said.

Power should be restored to much of Florida's East Coast by the end of the weekend, Florida Power & Light officials announced Tuesday morning via Twitter.

The goal is to restore power to the most people in the shortest amount of time. As of 2 p.m. Tuesday, Sept. 12, FPL had restored power to 55% of their Volusia customers.

Gould said "there are pockets where there has been tornado damage, severe flooding, and homes that won't accept power".

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Despite FPL's insistence that its "smart grid" identifies outages, some customers are finding that not to be the case. It could take half a day just to get power back into one home.

County Manager Jim Dinneen said complete restoration of power is going to take time. We're trying to tell customers that they don't need to call us. Even when you do not see them, our team is working to restore your power.

Garner said FPL is not facing any shortages. At this point after Hurricane Wilma in 2005, only 13 percent of the company's customer accounts had been restored.

Power is expected to be restored to most of the state's west coast customers by the end of the day September 22, excluding the aforementioned exceptions.

"Not one concrete pole has gone down as a result of wind", Gould said.

"Right now, all of our substations across the network are in service", Gould said. The company received the top ranking in the southern USA among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction Study, and was recognized in 2017 as one of the most trusted US electric utilities by Market Strategies International. All 263 substations, the backbone of the system that delivers electricity, are working.

"The $3 billion is yielding beneficial results", he said.

That means the utility will be able to restore power quicker, Gould said.

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