Consumer Reports stops recommending Surface mobile devices

Consumer Reports Pulls Recommendation for Microsoft Laptops

It also claims it can not recommend Microsoft devices with detachable keyboards (ie, the June Surface Pro) or clamshell Surface laptops. From reddit's Microsoft Surface subreddit, user UTese shared his history with Surface Pro repairs.

Experiences were surveyed from subscribers who bought their Surface device between 2014 and March 31st 2017.

Microsoft disputed the study, saying the company's return and support rates differ significantly from the Consumer Reports study. While we respect Consumer Reports, we don't believe these findings accurately reflect Surface owners' true experiences or captures the performance and reliability improvements made with every Surface generation.

Shares of Microsoft were last seen down 0.6% at $72.05, with a consensus analyst price target of $80.19 and a 52-week range of $55.61 to $74.42.

When Microsoft held an event a year ago, everybody thought that they were going to announce the Microsoft Surface Smartphone but that did not happen.

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Consumer Reports has announced it's pulling its recommendations on four Surface systems due to extremely high failure rates. Considering that Microsoft is making a big push into this space, a downgraded rating from Consumer Reports is likely going to impact sales.

Consumer Reports recently conducted a survey of almost 91,000 people who bought new laptops and tablets between 2014 and the beginning of 2017. "And our brand reliability findings have proven to be quite dependable over the years". It takes much more data, collected in aggregate, to make those predictions. Within the Surface product family, Microsoft also sells the Surface Laptop, which features a traditional clamshell laptop design. Common problems cited include freezing, unexpected shutdowns, and issues with the touchscreen, among others. "A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren't responsive enough".

Altogether, the reliability issues made Microsoft a statistical outlier compared with other brands.

Consumer Reports published its reliability study today and has already been picked up by most major sites, including Reuters.

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